EA Customer Service is Horrendous

Yes, I love the game and I used to love the Scrabble App. Ive played through the numerous kinks & Origins requirement to sign-in daily. Now I am unable to access Scrabble at all. The greatest issue, beyond the reality that kinks/glitches happen, its the total lack of response from EA, to the requested feedback they claim to want. Even the proactive message to Scrabble fans is out-dated and the feedback is simply ignored.

Mzsandra about SCRABBLE Premium for iPad, v5.21.1